• Home
    Home This is where you can find all the blog posts throughout the site.
  • Categories
    Categories Displays a list of categories from this blog.
  • Tags
    Tags Displays a list of tags that have been used in the blog.
  • Login
    Login Login form
Subscribe to this list via RSS Blog posts tagged in human resource management

My previous blog post discussed the inherent differences in out multi-generational workforces. Following on from that, here are some practical suggestions to assist people managers to manage the expectations of everyone in the team.

1.  People all of all generations want to be respected.  

Everyone has different strengths to bring to the table, whether it’s years of real-world experience and accumulated corporate knowledge, a fresh young mind and novel approach to problem-solving or an amazing proficiency with the next big thing in social media.  

Promote a culture of active listening and discourage employees from generation-bashing eg: ‘I see Dad’s Army are manning the security desk again this morning!’ or ‘Have you seen the new intern in the accounts department? A flock of seagulls could be nesting in those dreadlocks!’

2. Be clear about expectations and career advancement opportunities within your organisation right from the start. 

Realistic information at recruitment fairs and job interviews, as well as ‘onboarding’ and induction programs can help to manage the high expectations of young people when they join the workforce. Remember they are often highly qualified and recognise that there can be blockages at the top as older generations remain in the workforce and this tension may need to be managed. The fact that globally this generation is highly qualified and it is a very competitive recruitment market means that young people need to distinguish themselves in the job market through experience. Exposing them to different experiences or projects (not necessarily promotion) can be a way to manage everyone’s expectations in the workplace.

3.  Emphasise shared goals but be flexible about the best way to reach them.  

Nobody likes being micro-managed and different generations may approach their work in a variety of ways. Gen Y are often exceptional multi-taskers, Gen X may prefer to work autonomously and some Boomers may be more comfortable working collaboratively. However, there are many roads to a shared destination. Be flexible. Encourage staff to communicate openly and to celebrate their creativity and diversity.

4.  Encourage inter-generational mentoring

Not everyone will feel at ease sitting in a classroom (particularly a computer training room) but everybody likes to learn new skills and feel valued by their employer. Consider offering a ‘skills exchange’ program where, for example, Boomers pair up with Gen Y to swap advice about leadership skills for help using new technologies.

5.  Leaders need to be authentic, trustworthy and motivating.  

Different generations may have different expectations about leadership but everyone wants to be able to trust and respect the ‘commander-in- chief’. The best leaders have a broad range of leadership styles and have the capacity to adapt to changing circumstances and different audiences.

6.  Encourage a healthy work-life balance for all age groups.

To retain valuable staff of all age groups for longer, ask people what they need in terms of a reasonable balance and as long as it doesn’t interfere with organisational goals or performance, try to accommodate it wherever possible.

7.  Change is hard on everyone.  

There is a widespread perception that older people are more resistant to change and that young people embrace it. However, research shows that the acceptance or rejection of change has far more to do with the perceived costs and benefits of that change than the age demographics of employees.

8.  Give constructive feedback and encourage life-long learning. 

Everybody likes to know how well they’re performing and feel that they have the skills to do their job well.  Research conducted by the Hay Group found that all generations cited ‘exciting and challenging work’ as the main reason for staying with their current employer. Give staff opportunities to keep growing and developing their skill sets and knowledge base, whatever their age.

9.  All generations have similar core values but they may express them differently.  

While people of different age groups may at times seem worlds apart in terms of interests and capabilities, when it comes to what really matters most, all generations put family at the top of their list. Other top values shared across the generational divide include: achievement, competence, happiness integrity, love, self-respect, responsibility and wisdom.

10.  Loyalty is about the context, not the age of your employees.  

There has been a lot written in recent times about younger generations being less loyal employees than older ones. However, research has found that number of hours worked by employees related more to the level of seniority within an organisation rather than age demographics, ie the greater the level of responsibility, the more hours worked.

If you would like to know more about human resource management, conflict resolution or leadership training opportunities for your organisation, please contact us.

Last modified on

Posted by on in Stakeholder Management

Feedback from customers, as well as internal and external organisational stakeholders, provides us with a valuable opportunity to identify ways to continuously improve human resource management across the business. 

The opportunities are only available if the private or public sector organisations are brave enough to capture the feedback, analyse the trends and proactively drive improvements!

Organisations can use a number of methods to source and channel stakeholder feedback, for example;

  • internal and external surveys,
  • feedback cards,
  • complaint processes,
  • blogs or service comments and testimonials. 
  • Performance management on an individual or team basis for example through KPIs.

Much of that feedback inevitably relates to staff performance, both good and poor.

On the upside, positive feedback can provide a valuable opportunity to reward and acknowledge teams in a timely manner.

Just as significantly, negative feedback should be seen by organisations as a thermometer of the business unit. Effective complaint management can be a powerful early warning system of deeper people management issues that need to be addressed.

The key then becomes how to efficiently capture the data, and use that information to identify and implement sustainable improvements in people management processes and systems.

Stakeholder complaints

Complaints from internal and external stakeholders often indicate one or more of the following people management processes needs review;

  • Recruitment processes
  • Induction processes
  • Training and development
  • Workforce planning affecting service delivery (staffing or deployment models)
  • Performance management
  • Conduct management
  • Work, Health and Safety
  • HR policy design and/or implementation
  • Welfare management

What do you need to do?

The first thing to do is to ensure you have a structured process around regularly sourcing and capturing complaints and feedback.

The next step is to analyse that data objectively and really consider the various issues that may sit behind the negative comments.

Build the discussion on feedback into your regular team meetings and communication processes. This depersonalises feedback in many situations and helps to focus on the issues, rather than the person. Issue-based resolution will often result in more long term and positive outcomes. Actively involve your teams in the process as they will offer a valuable and different perspective in problem solving.

If you would like assistance in developing a feedback management system and/or training and development in this important area for your team please contact us.

Last modified on
Hits: 10457